Refer to what type of shipping method you select, packages are generally dispatched within 2 days after receipt of payment and are shipped via Canadapost with tracking number and drop-off without signature for air shipment or by truck via best carriers. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before placing online order. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
If shipment or delivery is delayed for any reason by the customer, payment shall nevertheless be due at the time or times which would have applied if the shipment or delivery had been made on the dates originally specified, and in addition, the customer agrees to reimburse QNP for all direct and indirect expenses which QNP may have incurred because of the customer's delay.
- Free Shipping Canada-Wide for orders more than 500CAD
- Free Delivery in Calgary
- Free Shipping in Alberta for orders more than 150CAD
There will be no handling charges or any other charges for above two methods.
Multiple items may be shipped separately due to size or availability and may arrive at different times. Orders that arrive in multiple packages will not affect Shipping Charges paid at time of purchase.
Orders usually ship within 24 - 72 hours if all items in the order are available. If items are backordered, a follow-up email will be sent to you with an estimated time of delivery.
All freight terms are "F.O.B. Shipping Point". All transportation charges and related expenses shall be for the customer's account and the customer shall not be entitled to any allowance in lieu of transportation. Note that shipping cost for orders more than 500$ within Canada-Wide is free. QNP shall have the right to specify the carrier, point of shipment and routing thereof. QNP shall not be responsible for any Products damaged or lost in transit. The customer shall give QNP and the delivering carrier written notice within three (3) days from the date of customer's receipt of the products and goods, of any evidence of damage to and/or shortage of containers or contents; furthermore, the customer shall request an inspection of the damage and/or shortage by a representative of the delivering carrier and that a copy of the carrier’s Inspection Report be sent to QNP. If such notice to QNP and delivering carrier is not given, the products shall be deemed to have been delivered complete and in satisfactory condition.
To return your product, you must contact firstname.lastname@example.org firstly within 24hours of receiving goods. You will be responsible for paying for your own shipping costs for returning your item(s) if there is no problem with the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.