All order cancellation or goods being returned must be approved by QNP in its sole discretion. To be eligible for a return, the item must be unused and in the same condition that you received it and must be returned in 30 days after purchasing date. It must also be in the original packaging. Any product that does not meet this criteria may not be accepted by QNP. All custom or special orders which provided base on approved quotation are exempt from being returned. Please contact QNP representative or send an email to email@example.com more information on which goods cannot be returned. All goods returned without prior written approval remain at the customer's risk.
If the product was purchased on www.qnptrading.com, email us at providing the purchase date, the original invoice or PO number, the item number and a description of the defect. Or, you may call the QNP line at 1-403 455 8779. If the product was purchased from your QNP branch, please contact the branch, providing the purchase date, the original invoice or PO number, the item number and a description of the defect.
RETURNS AND REFUNDS
Damaged products must be reported within 24 hours of confirmation of delivery. Exchange/return requests for damaged product outside of this period will be reviewed on a case by case basis and may not be approved.
Returns for any products purchased on www.qnptrading.com must be completed within 30 days of receipt of goods. Any return requests outside of this time frame will be reviewed on a case by case basis and may not be approved.
If the incorrect product has been ordered, return shipping will be at the cost of the purchaser.
If you are shipping the product, carefully package the item(s) and include the packing slip. Ship the package to 17-1220 59 Avenue SE,T2H 2M4 ,Calgary, Canada. Please prepay shipping – QNP does not accept C.O.D.s. Custom or Special orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed on these orders
Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 business days.
All refunds will be credited to the payment method used in the original purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail. QNP will not refund any shipping charges unless we made an error in order processing or we have determined that a product is defective. QNP is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post, courier or LTL.
Title and risk of any loss on the goods passes directly to the customer at time of shipment. Undelivered products will remain the property of the customer and will be returned to QNP or its supplier. Additional charges may apply.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
CUSTOM, SPECIAL OR SALE ITEMS
Custom or Special orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed on these orders.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless approved by QNP.